Our Complaints Process

What you need to know.

If for any reason you are dissatisfied with the service or advice you have received from Maurice Trapp Group we will go to every length to ensure that your complaint is dealt with promptly. This provides us with the opportunity to prove to you that we are proactive, fair and genuinely care about your concern.

An initial complaint can be sent through to our Internal Complaints Process personnel on our dedicated email address – feedback@mauricetrapp.com.
We will respond to you within 24 hours during a regular working week.

Or you can contact us by phoning our office on Auckland 09 6305884.
Or write to us at P O Box 56004 Dominion Road, Mt Eden, Auckland 1446
We have an Internal Complaint process to follow to ensure any concerns are followed up without delay .

Please provide us with:

• Your insurance policy number
• The name of the Insurance Company you are insured through
• The name your insurance policy is held under
• A brief explanation of your concern
• Your contact details. The best way we can keep in contact with you.

If, ultimately, you are not satisfied with our response, we belong to an independent Disputes Resolution Authority. This service is free of charge: Their details are:

Financial Services Complaints Limited

• Email: info@fscl.org.nz
• Telephone:(Call Free for Consumers) 0800 347257 or 04 4723725
• Address:P O Box 5967, Lambton Quay, Wellington 6145
• Web:www.fscl.org.nz